Shipping & Returns
Last updated July 6, 2026
Because festive fashion waits for no one (but shipping kinda does).
At UglySweaters.com, many of the items in our shop are made just for you: printed or knitted to order once you place your order. We do this to reduce waste and maximize glorious chaos. Here’s what you need to know about when you’ll get your sweater and what to do if something’s not quite right.
📦 How Long Does Shipping Take?
Production time (printed items): 3–7 business days
Production time (knitted designs): about 2 weeks, every piece is knitted to order
Shipping time (on average):
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
Everywhere else: 10–20 business days
Translation: printed orders usually arrive in 7–14 business days, depending on where you are and how snappy the elves are feeling. Knits take a little longer because every stitch happens after you order.
🌎 Where Do You Ship From?
We work with production partners who ship from locations closest to you. So while your sweater may look like it came from the North Pole, it probably didn’t. 😉
💸 Will I Be Charged Customs?
Possibly. Some international orders may have customs or tax fees charged by your country’s postal service or government. We can’t predict them, and unfortunately, they’re not covered by us.
😿 What If My Order Arrives Wrong or Damaged?
Oh no! That’s not the kind of ugly we were going for.
If your item arrives misprinted, damaged, or just totally wrong, please contact us within 30 days of receiving it. Include:
Your order number
Photos of the issue
A brief description of what happened
We’ll sort it out and either replace the item or issue a refund.
🔁 Can I Return or Exchange My Item?
We don’t offer returns or size exchanges unless there’s a defect. Why? Because each product is made to order, it doesn’t exist until you say “I want that.”
Here’s the breakdown:
❌ No returns for buyer’s remorse
❌ No exchanges for size or color
✅ We will replace or refund defective or incorrect items
✅ If your item is lost in the mail and the address was correct, we’ve got you covered
🧺 Fit Tip
Not sure which size to order? Check the size chart on each product page! If you’re between sizes or like things extra cozy (aka: snack-space friendly), we recommend sizing up.
📬 Didn’t Receive Your Order?
First, double-check your:
Shipping confirmation email (typos happen!)
Local post office
Neighbors (seriously, it happens more than you’d think)
Still nothing? Contact us with your order number and we’ll help figure it out.
🧶 TL;DR (Too Long; Didn't Read)
Everything is made to order: printed items usually arrive in 7–14 business days, knitted designs take about 2 weeks to make before shipping
No returns unless the product is damaged or incorrect
Contact us within 30 days if something’s wrong
Customs fees may apply internationally
Size up for maximum coziness
